Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Processing time for orders is 1-3 business days. Shipping times vary based on location:
- USA: 3-10 business days
- International: 7-20 business days (depending on location and customs processing)
Creating an account is easy! Simply click on the “Account icon” button on our website or go to my account page, enter your email, create a password, and follow the prompts. An account allows you to track orders, save addresses, and receive special offers.
Contact our customer service team immediately at info@livingradiantly.com. If your order has already shipped, we recommend reaching out to the carrier.
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on our website’s Order Tracking page. If you haven’t received tracking details, check your spam folder or contact us.
No, we do not store your credit card information. All transactions are processed through secure, encrypted payment gateways to protect your data.
Sales tax is applied based on your shipping location and local regulations. The final amount, including any applicable taxes, will be displayed at checkout.
Yes! We offer worldwide shipping. If you experience issues selecting your country at checkout, please contact us for assistance.
We strive to ship all items together. However, depending on availability and warehouse locations, some items may arrive separately. You will receive tracking details for each shipment.
If you need to swap an item
Returns and Exchanges
For any inquiries or assistance, contact us at:
📧 Email: info@livingradiantly.com
We’re happy to help and ensure your shopping experience is seamless!
We accept returns and exchanges within 15 days of receiving your order. Items must be:
- In their original condition with tags and packaging intact.
- Unused and unworn.
- Returns due to defects or incorrect items qualify for free return shipping.
- Returns due to a change of mind require the customer to cover return shipping costs.
For full details, please visit our Return & Exchange Policy page.
We sincerely apologize for the mistake! Please contact us at info@livingradiantly.com with your order number and photos of the incorrect item. We will provide a return label and send you the correct item at no extra cost.
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If your item arrives damaged, please send clear photos of the damage and packaging to info@livingradiantly.com within 48 hours of receiving your order. We will assist with a replacement or refund.
Once your return request is approved, we will provide you with the return shipping address and instructions. Please do not send returns without prior authorization.
If you realize your shipping address is incorrect, contact us immediately at info@livingradiantly.com. If your order has not shipped, we can update it. If the order has already been dispatched, we recommend reaching out to the shipping carrier for possible redirection.
We process orders quickly to ensure fast delivery. If you need to cancel or modify your order, contact us as soon as possible. If your order has not been processed, we will do our best to accommodate your request. If it has already shipped, you will need to follow our return policy.