Living Radiantly: Refund & Return Policy
At Living Radiantly, we prioritize customer satisfaction and stand behind the quality of our fashion accessories. If you are not completely satisfied with your purchase, we offer a comprehensive refund and return policy to ensure a hassle-free shopping experience. Please review our policy below:
1. Eligibility for Refunds & Returns
- Items must be returned within 15 days of the delivery date.
- Items must be unused, unworn, and in their original condition with all packaging, tags, and accessories included.
- Items must not be washed, altered, or damaged by the customer.
- Proof of purchase (order confirmation email or receipt) is required.
2. Non-Refundable Items
- Final sale items and clearance products.
- Gift cards.
- Personalized or custom-made items.
- Earrings and other intimate jewelry due to hygiene reasons.
3. Return Process
- Contact Us: Email our support team at info@livingradiantly.com with your order number and reason for return.
- Approval & Return Instructions: If eligible, we will provide return shipping instructions.
- Return the Item(s): Send the package using a trackable shipping method.
- Inspection & Refund Processing: Refunds will be processed within 7-10 business days after inspection.
4. Refund Methods
- Refunds will be issued to the original payment method (credit card, PayPal, etc.).
- If the original payment method is unavailable, store credit may be offered.
5. Exchanges
If you would like to exchange an item for a different size or style, please contact our support team. Exchanges are processed as new orders, and the original item must be returned.
6. Damaged or Defective Items
- Contact us within 48 hours of delivery with photos of the issue at info@livingradiantly.com.
- We will arrange a replacement or full refund at no extra cost.
7. Late or Missing Refunds
- If you have not received a refund after 10 business days, check with your bank or payment provider.
- Contact us at info@livingradiantly.com for further assistance.
8. Cancellations & Order Modifications
- Orders can be canceled within 24 hours of purchase for a full refund.
- If your order has already shipped, you will need to follow our return policy.
9. Incorrect or Wrong Items Received
- Contact us at info@livingradiantly.com with your order number and photos of the incorrect item.
- We will provide a return label and send you the correct item at no extra cost.
10. Shipping & Returns Address
Once your return request is approved, we will provide you with the return shipping address and instructions. Please do not send returns without prior authorization.
11. Customer Support
For any refund, return, or exchange inquiries, please reach out to our support team:
📧 Email: info@livingradiantly.com
Living Radiantly – Fashion That Lights Up Your Life